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Total and absolute shambles. NEVER EVER host with MD.
Showing posts with label MD webhosting. Show all posts
Showing posts with label MD webhosting. Show all posts
Tuesday, February 12, 2008
The webhosting dramas continue...
So very briefly the service resumed yesterday afternoon for a couple of hours, and then fell over again early last night about 8pm and hasn't been seen since. The phone line is permanently engaged and emails to the centre get a standard response. Even when you try to go into live chat you get this:
Total and absolute shambles. NEVER EVER host with MD.
Total and absolute shambles. NEVER EVER host with MD.
Sunday, February 10, 2008
MD Webhosting: Failed AGAIN
And to make matters worse this time, the failure is obviously SO catastrophic, they've removed the 'help & support' and 'server status' pages are being hit with so much traffic, that they're failing too...
Anyway, here's the message from them:
What I like is the deliberate ambiguity. Servers are just 'inactive'. You'll get your site back in 72 hours. I mean, it's a farce isn't it? In a service-related business like this, how do companies survive? I'm thinking of starting some sort of MD Webhosting feedback site.
Anyway, it's now 8.14am - almost 48 hours since Mark Galea posted his note...I presume I still have 24 hours to wait...
Anyway, here's the message from them:
Australian Servers: Current Downtime and Restoration of Client accounts
Posted By: Mark Galea On: 09 Feb 2008 10:31 AM
Details: Due to a hardware failure, multiple Australian servers are inactive currently. Client sites will be restoring to normal over the next 72 hours.
If you have any further queries or if there are any issues with you site restore please contact us support@mdwebhosting.com.au
Thank you for your patience and understanding with this matter.
What I like is the deliberate ambiguity. Servers are just 'inactive'. You'll get your site back in 72 hours. I mean, it's a farce isn't it? In a service-related business like this, how do companies survive? I'm thinking of starting some sort of MD Webhosting feedback site.
Anyway, it's now 8.14am - almost 48 hours since Mark Galea posted his note...I presume I still have 24 hours to wait...
Monday, November 19, 2007
ISP Woes
I don't moan about much (everyone laughs in the background)...but losing your email, especially your work email, is like having your arm cut off.
This is a list of the reasons why I will, eventually, abandon MD Webhosting.
1. Not once, not twice but THREE times, someone mucked around with something on the server to make my emails come in 12 hours ahead of themselves. I was receiving emails from the next day. It was very weird. Not a major problem, but annoying all the same. On ALL occassions it took THREE phone calls or jobs being logged to get them to fix it.
2. One Monday I'm not getting email. Strange. There should be something coming in. I ring them up. They say they're going to fix it. An hour later....still nothing. So I ring them again. I need my email back, what's going on? Apparently the virus software they're using is clashing with the email programme. They've just noticed it and there's three hours of backed up mails. It's another two hours before mine arrive. Took me to tell them this.
3. One Friday the sites aren't there. Hmmm. Strange. I go and check. No notes on their RSS feed. I ring up and find out that apparently my server is down and they're just going to reboot it. Once again, they find out because I ring them.
4. This morning major hardwear failure that also includes the fact that something called a 'RAID' isn't configured properly...so it's going to take even longer to get eveeything back and running than it should. I lose email and sites at 8.30am...get it back at 9.45pm.
So whaddya do? I have so much stuff with them...do I move it? new host? leave it and hope they sort themselves out?
This is a list of the reasons why I will, eventually, abandon MD Webhosting.
1. Not once, not twice but THREE times, someone mucked around with something on the server to make my emails come in 12 hours ahead of themselves. I was receiving emails from the next day. It was very weird. Not a major problem, but annoying all the same. On ALL occassions it took THREE phone calls or jobs being logged to get them to fix it.
2. One Monday I'm not getting email. Strange. There should be something coming in. I ring them up. They say they're going to fix it. An hour later....still nothing. So I ring them again. I need my email back, what's going on? Apparently the virus software they're using is clashing with the email programme. They've just noticed it and there's three hours of backed up mails. It's another two hours before mine arrive. Took me to tell them this.
3. One Friday the sites aren't there. Hmmm. Strange. I go and check. No notes on their RSS feed. I ring up and find out that apparently my server is down and they're just going to reboot it. Once again, they find out because I ring them.
4. This morning major hardwear failure that also includes the fact that something called a 'RAID' isn't configured properly...so it's going to take even longer to get eveeything back and running than it should. I lose email and sites at 8.30am...get it back at 9.45pm.
So whaddya do? I have so much stuff with them...do I move it? new host? leave it and hope they sort themselves out?
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