MD Webhosting: Failed AGAIN

And to make matters worse this time, the failure is obviously SO catastrophic, they've removed the 'help & support' and 'server status' pages are being hit with so much traffic, that they're failing too...

Anyway, here's the message from them:

Australian Servers: Current Downtime and Restoration of Client accounts
Posted By: Mark Galea On: 09 Feb 2008 10:31 AM

Details: Due to a hardware failure, multiple Australian servers are inactive currently. Client sites will be restoring to normal over the next 72 hours.
If you have any further queries or if there are any issues with you site restore please contact us support@mdwebhosting.com.au

Thank you for your patience and understanding with this matter.

What I like is the deliberate ambiguity. Servers are just 'inactive'. You'll get your site back in 72 hours. I mean, it's a farce isn't it? In a service-related business like this, how do companies survive? I'm thinking of starting some sort of MD Webhosting feedback site.

Anyway, it's now 8.14am - almost 48 hours since Mark Galea posted his note...I presume I still have 24 hours to wait...