The following is my rant to Telstra:
This is the plan I'm on:
Your current plan is BigPond ADSL Liberty* 8000/384 $89.95 monthly
This is the speedtest for my connection on a Telstra mirror this evening:
Your line speed is 71 kbps (0.07 Mbps).
Your download speed is 9 KB/s (0.01 MB/s).
This connection speed has never been any good. I have continually been told by your techs that I'll never get the speeds I pay for - but this is now ridiculous.
It is NOT the computer. I am all updated, and have rebooted it twice daily. I have rebooted the modem and so on. It is not the software and it is NOT the browser.
This time I would like an explanation why my service is so crap.
Just to re-iterate the point here's a second speed test done 5 minutes later:
Your line speed is 236 kbps (0.24 Mbps).
Your download speed is 30 KB/s (0.03 MB/s).
Better...but my line speed is only 4 times faster than a shitty dial-up modem!!!!!!!
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1 comments:
Heya, interesting blog. Re the ADSL though, you need to get the line stats out of the modem! You're after the negotiated data rates (speed that the modem and the exchange equipment have agreed to use), signal to noise ratio/margins, attenuation and any error counters it has.
This link has instructions for some modems: http://www.kitz.co.uk/adsl/frogstats.htm
Ideally get this when no phones are connected and after the modem has been reset so that it can renegotiate with the exchange. That should indicate whether there is a problem with the line - most likely the case if you're getting such poor speeds :-(
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